We collect the information you provide when placing an order or contacting the pharmacy. This may include your name, contact details, delivery address, order history, prescription details, and other health information needed to assess, dispense, and deliver an order.
We use this information to process payments and orders, verify prescriptions, provide pharmacy services, arrange delivery, respond to enquiries, prevent fraud, and meet legal and professional record-keeping obligations. We share only the information needed with authorised pharmacy staff, payment providers, delivery providers, and regulators or authorities where required.
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, misuse, or disclosure. Access to prescription and health information is limited to authorised people who need it for pharmacy services or legal obligations. Payments are handled by our payment service provider; do not send passwords or full payment-card details by email, text, or phone.
We retain order, prescription, and related records for the periods required by South African law and pharmacy requirements, then securely dispose of or de-identify them where appropriate. You may contact us to request access to or correction of your personal information, or to raise a privacy concern. We will handle requests in accordance with the Protection of Personal Information Act (POPIA).
Please keep your account password confidential, use a secure device, and contact us promptly if you suspect unauthorised access or believe your information has been exposed. If a security incident affects your personal information, we will take appropriate steps and notify affected people and the Information Regulator where required under POPIA.
We handle personal and health information in accordance with POPIA, applicable pharmacy confidentiality duties, and relevant South African Pharmacy Council requirements. Our safeguards reduce risk but cannot guarantee complete security of online services.