For patient safety and hygiene, medicines and health products supplied correctly are generally not eligible for return or exchange. This does not affect any rights you may have under South African consumer-protection legislation.

Contact us promptly if an order is damaged, defective, incorrect, incomplete, or not delivered. Please provide your order number and, if relevant, photographs. We will assess the issue and, where appropriate, arrange a replacement, refund, collection, or other remedy.

Please contact us before returning any product so we can provide instructions. Returned medicines will be assessed by the pharmacy and will not be resold if their quality, integrity, or storage conditions cannot be assured nor will these be refunded. The pharmacy will handle medicines in line with the Medicines and Related Substances Act and South African Pharmacy Council requirements.

Approved refunds will be made to the original payment method where possible. Processing times may depend on your payment provider. Delivery charges will be refunded where required by consumer-protection legislation or where the problem was caused by our error.

This policy does not limit your rights under the Consumer Protection Act or other applicable South African legislation, or the pharmacy’s professional obligations under South African Pharmacy Council requirements.